1. DO I NEED TO REGISTER TO MAKE A PURCHASE?
Yes. Just click on the "REGISTRATION" link and enter your data. This procedure must be carried out only on the occasion of the first purchase: at each subsequent visit, the Customer must enter only his e-mail and password and will be automatically recognized.
2. IS IT POSSIBLE TO CHANGE MY PROFILE DATA AFTER REGISTERING?
Yes. The Customer may at any time modify the data of his profile. To do this, just click on the "MY ACCOUNT" link, make the changes you want and save the new profile.
3. IS IT POSSIBLE TO CREATE A LIST OF FAVORITE ITEMS?
Yes. The Customer can save a list of favorite items through the "MY WISHLIST" function. By clicking on the relevant link, the dedicated page appears, where the system stores the objects indicated, allowing the Customer to review them whenever he wishes.
4. I SAW YESTERDAY AN ARTICLE ON THE SITE, BUT TODAY THE SAME ARTICLE IS NOT PROPOSED. IS IT STILL AVAILABLE?
No. Only the articles that are actually available are published on the site.
5. I DO NOT HAVE A CREDIT CARD. CAN I STILL MAKE PURCHASES?
Yes. It is possible to buy the products off-line by contacting us directly.
6. WHAT OTHER PAYMENT METHODS ARE ACCEPTED?
It is possible to pay by credit card, PayPal system or bank transfer. No other forms of payment are accepted.
7. WHAT TYPES OF CREDIT CARDS ARE ACCEPTED?
Padelclick.it accepts visa, mastercard, american express and diners credit cards. The purchase is also possible with pre-paid credit cards.
8. WHAT ARE THE RISKS OF MAKING A PAYMENT BY CREDIT CARD?
The credit card data (number and expiration date) pass directly to the secure server of PayPal, in charge of the payment transaction, through an encrypted code. Neither Padelclick.it nor any other person can access this information. Customer service agents are not authorized to have information about credit cards and customer account numbers.
9. ARE THE PRICES INCLUSIVE OF VAT?
It depends on the nationality of the Customer who placed the order. VAT is already calculated in the purchase invoices for Customers belonging to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). The shipment to Extra Countries is instead made without charging taxes: the Customer is responsible for the payment of any local taxes and / or customs.
10. WHEN I MAKE A PURCHASE, IS A RECEIPT OR INVOICE ISSUED?
At the time of payment a receipt is issued . If the customer wants the invoice , he must communicate it when ordering in the "notes" field. In both cases the tax documentation is sent together with the goods and delivered to the Customer and can be retrieved from the appropriate link of the customer air.
11. IS IT POSSIBLE TO KNOW THE SHIPPING TIMES?
Yes. The shipment is always traceable by the Customer, thanks to the MBE service. At the time of starting the shipping procedure, the Customer will receive an email confirming the shipment with the code provided by MBE that will allow him to check at any time the progress of his shipment.
12. IS THERE A SHIPPING INSURANCE POLICY?
Yes. All shipments both in Italy and abroad are covered by insurance against damage and / or theft. Insurance costs are already included in the purchase price. The insurance is valid until the delivery of the goods.
13. IS IT POSSIBLE TO REFUSE DELIVERY?
Yes. If the Customer considers that the delivered goods have been tampered with or damaged, he may refuse to sign the delivery document. The goods will be returned to Padelclick.it and the costs of returning the package will be at our expense (only if the products are damaged). It will be up to Padelclick.it charge any amounts to the Customer for waste of unjustified deliveries
14. IS IT POSSIBLE TO EXCHANGE THE ORDERED GOODS?
No, under no circumstances. The Customer who wishes to make an exchange must submit the return procedure and execute a new order.
15. HOW DO I SUBMIT THE RETURN PROCEDURE?
The Customer may exercise the right of withdrawal within 14 working days from the date of receipt of the goods purchased on Padelclick.it, pursuant to and for the purposes of art. 5 of d.lgs. 185/99. Within the aforementioned deadline, a registered letter with Return Receipt must be sent to Padelclick.it, with registered office in via della libertà, 168 - 74015 Martina Franca. It is requested that the declaration with which the Customer expresses the will to withdraw is written in Italian. The Customer is also required to return the product intact in all its parts and unused, to the address just mentioned, within 14 working days from the date of approval of the return.
16. IS THE RETURN PROVIDED FOR ALL ITEMS?
The products to be returned must not have been used and must necessarily be returned in the same conditions in which they were sent to the Customer. The return will be accepted only with the warranty seal fixed on the item and perfectly intact. Returns with the warranty seal cut, broken, detached, removed or tampered with will not be accepted under any circumstances.
17. HOW MUCH TIME IS AVAILABLE TO START THE RETURN PROCEDURE?
The goods to be returned must be delivered to the Express Courier within 14 days from the date of delivery. The shipment is at the risk and peril of the Customer.
18. IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION REGARDING PROMOTIONS, DISCOUNTS AND NEW ARRIVALS?
Yes. The Customer has the opportunity to subscribe to the Padelclick.it newsletter.